Playstation Digital Gift Cards are a fantastic way to give the gift of gaming, allowing recipients to purchase games, add-ons, PlayStation Plus subscriptions, and more from the PlayStation Store. If you’ve purchased a PlayStation digital gift card through PayPal Digital Gifts, you’re in the right place for assistance. Here are answers to common questions and how to get support if you encounter any issues.
My PlayStation Digital Gift Card Code Email Hasn’t Arrived
Sometimes, for security reasons, PayPal Digital Gifts needs a little extra time to verify transactions. This process can take up to 24 hours.
If you’ve waited longer than 24 hours and still haven’t seen the email containing your PlayStation gift card code, the first step is to check your email’s spam or junk folder. Occasionally, these emails can mistakenly end up there.
If it’s not in your spam folder, and you’ve waited a full day, then it’s time to contact customer service for further assistance (details on how to do that are below).
Finding Your Proof of Purchase for a PlayStation Digital Gift Card
Need to locate your proof of purchase for your PlayStation digital gift card? The email confirmation you received from PayPal with the subject line “Receipt for Your Payment to PayPal Digital Gifts” serves as your official proof of purchase. Make sure to keep this email handy.
You can also find this information within your PayPal account. Simply log in and go to your “Activity” or “Transactions” section to view the details of your purchase.
Getting Support for PlayStation Gift Cards Bought on Facebook Marketplace
If you purchased your PlayStation digital gift card through PayPal Digital Gifts on Facebook Marketplace and paid with a credit or debit card (directly, not through PayPal), phone support isn’t available for these orders. To ensure your security, support for credit/debit card purchases on Facebook Marketplace is handled via the Facebook App or Website. Here’s how to reach out:
- Go to your Facebook Payment History.
- If you’re using the Facebook App:
- Tap on “Settings & Privacy”
- Then select “Settings”
- Choose “Payments”
- On the Payment History page, find the specific PlayStation gift card order you need help with (you might need to click “See all” in the app to see older orders).
- Select “Get Help With Your Order” or “Contact Seller For Help.”
This will allow you to send a message detailing your issue. Provide as much information as possible about the problem you’re experiencing with your PlayStation digital gift card. The support team will respond to you through Facebook as quickly as they can.
Facebook Marketplace Support Hours:
- Monday to Friday: 9am to 5pm Pacific Time
- Weekends: Closed
Please note that support hours may be different during holidays.
If you used PayPal to pay for your PlayStation gift card on Facebook Marketplace, you have two support options: you can use the Facebook App/Website method described above, or you can contact support via email or phone (details below).
Support for PlayStation Gift Cards Purchased on PayPal.com or eBay
For PlayStation digital gift cards purchased through PayPal Digital Gifts on PayPal.com or eBay, you have direct support options available.
You can Email them or Call them:
[Removed. Phone #s not permitted](within US)
[Removed. Phone #s not permitted](outside US)
Please be aware that international call charges may apply for calls made from outside the US.
PayPal Customer Service Hours:
- Monday to Friday: 5:00 AM to 8:00 PM PT
- Weekends: 6:00 AM to 6:00 PM PT
Keep in mind that customer service hours might be adjusted on holidays.
