Marriott GiftCards are a fantastic way to enjoy stays, dining, spa experiences, and more at participating Marriott hotels worldwide. Understanding how to manage your gift card, especially checking your Marriott Gift Card Balance, is key to seamless usage. This guide provides detailed answers to frequently asked questions about Marriott GiftCards, focusing on how to easily check your balance and effectively use your card.
How to Check Your Marriott Gift Card Balance
Keeping track of your Marriott gift card balance is simple and can be done through a couple of convenient methods:
1. Online Balance Check:
The easiest way to check your Marriott gift card balance is through the official Marriott GiftCards website.
- Visit gifts.marriott.com.
- Look for the “Check Balance” section, usually located in the header or footer of the website.
- Enter your gift card number and security code (if required).
- Submit your information to view your current Marriott gift card balance instantly.
This online tool provides real-time access to your balance, making it perfect for quick checks anytime, anywhere.
2. Phone Balance Check:
If you prefer to check your Marriott gift card balance by phone, you can call Marriott GiftCard Customer Service.
- Call 1-800-442-6132.
- Follow the prompts to reach the gift card balance inquiry service.
- Provide your gift card number when requested.
- A customer service representative or automated system will provide your Marriott gift card balance.
This option is ideal for those who prefer verbal assistance or need to check their balance while offline.
Redeeming Your Marriott Gift Card
Once you know your Marriott gift card balance, you can use it at numerous participating Marriott brands.
Where Can I Use My Marriott GiftCard?
Marriott GiftCards are accepted at a wide array of Marriott brands, including:
- AC Hotels by Marriott®
- Aloft®
- Apartments by Marriott Bonvoy™
- Autograph Collection® Hotels
- Courtyard®
- Delta Hotels and Resorts®
- EDITION®
- Element®
- Fairfield Inn & Suites®
- Four Points® by Sheraton
- Gaylord Hotels®
- JW Marriott®
- Le Méridien®
- Marriott Executive Apartments®
- Marriott Hotels®
- Marriott Vacation Club®
- Moxy Hotels
- Protea Hotels by Marriott®
- City Express by Marriott
- Renaissance® Hotels
- Residence Inn®
- Sheraton®
- SpringHill Suites®
- St. Regis®
- The Luxury Collection®
- The Ritz-Carlton
- Ritz-Carlton Reserve®
- TownePlace Suites®
- Tribute Portfolio™
- W®
- Westin®
Please note: Some Marriott brands do not accept Marriott GiftCards. These include:
- Bvlgari Hotels and Resorts
- Design Hotels™
- Four Points Express by Sheraton
- Homes & Villas by Marriott Bonvoy
- MGM Collection
- The Ritz-Carlton Destination Club®
- The Ritz-Carlton Residences
- The Ritz-Carlton Yacht Collection.
Always confirm with the specific hotel beforehand if you are unsure about gift card acceptance.
What Can I Use a Marriott GiftCard For?
Your Marriott GiftCard isn’t just for room stays! At participating locations, you can use it for:
- Hotel stays
- Dining at hotel restaurants
- Spa treatments
- Golf fees
- And other eligible hotel services and amenities
It’s recommended to contact the hotel directly to confirm their specific acceptance policies before your visit.
Do I Need to Be a Hotel Guest to Use a GiftCard?
No, you don’t need to be staying at the hotel to use your Marriott GiftCard. Feel free to use it for dining, spa services, golf, or other amenities even if you are just visiting.
Do I Have to Use the Entire GiftCard Value at Once?
No, you can use your Marriott GiftCard multiple times until the Marriott gift card balance reaches zero. This flexibility allows you to use it for multiple smaller purchases or across different visits.
Can I Combine Gift Cards For a Single Purchase?
Yes! Marriott allows you to use more than one gift card in a single transaction. So, if you have multiple gift cards, you can combine their values to pay for a larger expense, like a hotel stay or a significant spa package.
What Happens If My Bill Exceeds My Gift Card Balance?
If your total bill is more than your Marriott gift card balance, you can simply pay the remaining amount with another form of payment, such as a credit card or cash.
How to Present Your eGiftCard at a Marriott Hotel?
Using an eGiftCard is just as easy as using a physical card. When you are ready to pay:
- Present the email or purchase receipt that contains your eGiftCard number.
- This can be shown as a printout or on your mobile device.
Ensure the eGiftCard number is clearly visible to the hotel staff for processing.
Can I Use a GiftCard to Guarantee or Pre-pay for Room Reservations?
Unfortunately, Marriott GiftCards cannot be used to guarantee room reservations or for pre-payment options like Advance Purchase Rates. You can use the gift card to pay upon check-out or for eligible charges during your stay.
Purchasing Marriott Gift Cards
Looking to purchase a Marriott GiftCard? Here’s what you need to know.
Where Can I Buy Marriott GiftCards?
You can purchase Marriott GiftCards from two main sources:
- Online at gifts.marriott.com
- At participating Marriott hotels
What Denominations Are Available?
Marriott GiftCards can be purchased in any denomination between $25 and $2,000 USD, giving you a wide range of options to suit your gifting needs.
Can I Buy Multiple GiftCards at Once?
Yes, at gifts.marriott.com, you can purchase multiple cards in a single transaction, up to $10,000 per person, per credit card, per day during promotional periods. However, remember that the maximum value per card is $2,000.
In What Currencies Are Marriott GiftCards Sold?
Currently, Marriott GiftCards are primarily sold in USD. CAD GiftCards are available at participating Canadian Hotels only.
Can Marriott GiftCards Be Shipped Internationally?
Yes, international shipping is available for physical gift cards, though additional shipping fees will apply. eGiftCards can be sent internationally without extra fees.
Delivery Times for GiftCards and eGiftCards
- eGiftCards: Typically delivered within 1-3 business days of purchase or on a selected future send date. Manual reviews may occasionally extend delivery times.
- Physical GiftCards: Delivery time depends on the chosen service:
- USPS: 5-7 business days (Unavailable for card values exceeding $1,000 USD)
- Federal Express: 3-5 business days
Order Confirmations and Tracking
- You will receive an email confirmation after placing your order.
- For express shipped physical cards, you’ll receive a shipping confirmation email with tracking information.
Canceling a GiftCard Purchase
Online orders from gifts.marriott.com can be refunded within 60 days of purchase, provided the gift card retains its full value. Shipping costs are non-refundable for shipped cards. To cancel, call 1-801-468-4167 or visit the Customer Service site. Hotel-purchased gift card cancellations must be handled directly with the hotel.
Marriott Gift Card Terms and Conditions
Understanding the terms and conditions ensures a smooth experience with your Marriott GiftCard.
Do Marriott GiftCards Expire?
No, Marriott GiftCards do not have an expiration date, so you can use them anytime.
Can I Get Cash Back from a Marriott GiftCard?
Marriott GiftCards are generally not redeemable for cash, except where legally required. In the U.S., this typically applies to balances under a certain minimal amount (e.g., $9.99 or less, depending on the state).
Replacing Lost or Stolen Gift Cards
Marriott will replace the remaining Marriott gift card balance on lost, stolen, or damaged cards, but only if the card was registered at gifts.marriott.com/login upon receipt. Report lost or stolen cards immediately to Marriott GiftCards Customer Service. Value lost before reporting cannot be recovered.
What Happens to a Located Lost or Stolen Gift Card?
Once a card is reported lost or stolen, it is deactivated, and any remaining Marriott gift card balance is transferred to a new, registered card. The original card becomes invalid.
Assistance for Visually Impaired Customers
Visually impaired customers can obtain a Braille label with the 24/7 customer support phone number for gift card assistance by contacting Marriott GiftCard Customer Service at 1-800-442-6132.
Risks of Buying from Internet Resellers
Purchasing Marriott GiftCards from unauthorized internet resellers carries risks. The card might have been previously used, or fraudulently obtained, potentially leading to loss of value. It’s always safest to purchase directly from official Marriott channels.
How to Cash Out Small Balances
In states where required by law, Marriott will cash out gift cards with balances of $9.99 USD or less. Cash-out requests must be made in writing and mailed with the original gift card to:
Marriott GiftCard Return Specialist
910 West Legacy Center Way, Suite 100
Midvale, UT 84047
Cash balance returns are processed via check and take approximately 6-8 weeks. California residents should email [email protected] for a prepaid envelope for cash-out requests.
Marriott Legacy Cards
If you have an older 15-digit Marriott prepaid card (Legacy Card), it’s still redeemable.
What is a Legacy Card?
Legacy Cards are first-generation 15-digit Marriott prepaid cards issued under a previous system, starting with prefixes like 77518, 33734, 48227, or 85395.
Can Legacy Cards Still Be Redeemed?
Yes, Legacy Cards are still valid and do not expire. To redeem, hotels need to call 800-442-6132, provide the Legacy Card number, and they will receive the new corresponding card number to manually enter into their system.
Why Were Legacy Cards Issued?
Legacy Cards were issued before Marriott upgraded its gift card platform. They were sold until existing inventory was depleted.
Renewal Date on Legacy Cards
The renewal date printed on Legacy Cards is from the old system and is not an expiration date. Hotels can still redeem the card even after this date.
Marriott GiftCard Corporate Sales Brand Guidelines
For corporate clients using Marriott GiftCards in promotions, certain brand guidelines apply.
Program Approval Criteria
- Marriott GiftCards cannot be used to prospect for new customers in mass media advertising (TV, radio, magazines, web ads, email/text blasts to prospects).
- Resale must be at face value and requires Marriott’s prior approval. Online auctions and daily deal sites are prohibited.
Identity and Usage Guidelines for Approved Programs
- Use of Marriott GiftCard name and card image or Marriott word mark is allowed (but not The Ritz-Carlton logo).
- Marriott branding should be secondary to your company’s branding in promotional materials.
- Always refer to them as “Marriott GiftCards,” not “gift certificates” or “hotel cards.”
- Position gift cards as complimentary gifts, not “free offers.”
- Include the mandatory legal notice on all promotional materials: “The Marriott word mark and the Marriott Logo are trademarks of Marriott International, Inc. Marriott is also the owner of the Copyrights in the Marriott Logo. MI Fulfillment Services, LLC is the owner of the Marriott GiftCard designs. All rights reserved. Marriott is not a participating partner or sponsor in this offer.”
Example Usage:
- Inappropriate: “Receive a $25 Marriott GiftCard when you sign up for ‘Company X’ services.”
- Appropriate: “Receive a $25 Hotel Gift Card when you sign up for ‘Company X’ services.” (Using generic “Hotel Gift Card” to avoid improper brand association in certain contexts).
For any further questions or assistance, please visit Marriott GiftCards Customer Service online or call 800-442-6132.
Last Updated: 03-23-2023
