LEGO® gift cards are the perfect key to unlocking a universe of creativity and building fun. Whether you’ve received one as a thoughtful present or are planning to gift one to a LEGO enthusiast, understanding how to use your Lego Store Gift Card is essential. This guide will walk you through everything you need to know about redeeming your LEGO gift card online, in-store, and even over the phone, ensuring a seamless and enjoyable LEGO shopping experience.
Understanding Your LEGO® Gift Card
LEGO gift cards, available in both physical and digital (e-gift card) formats, are versatile payment methods accepted across the official LEGO channels. You can use them to purchase almost any LEGO product, from the latest sets to exclusive merchandise. However, it’s important to note that LEGO gift cards cannot be used to purchase other gift cards. They are designed for merchandise redemption, with cash redemption only available where legally required.
Physical LEGO® Gift Cards
When you receive a physical LEGO gift card, you’ll find the necessary redemption details on the back. To use it, you’ll need two key pieces of information:
- 19-digit card number: This is located on the lower left side of the back of the card.
- 4-digit PIN code: You’ll need to gently scratch off the silver box on the lower right side to reveal your PIN.
Alt text: Close-up of the back of a physical LEGO gift card highlighting the location of the 19-digit card number on the lower left and the silver scratch-off area for the 4-digit PIN code on the lower right.
Keep these numbers secure and ready when you’re ready to make a purchase.
LEGO® e-Gift Cards
LEGO e-gift cards offer a convenient digital alternative. Upon purchase, the e-gift card details are sent directly to the recipient’s email address. To redeem an e-gift card, you’ll need to locate the following information within the email:
- 19-digit e-gift card number: The location of this number depends on the email format. In HTML emails, it’s typically at the top right. For text-based emails, it will be after the introductory message, between dotted lines, next to ‘e-Gift Card Number.’
- 4-digit PIN code: This will also be included in the e-gift card email, usually clearly indicated along with the 19-digit number.
Alt text: Screenshot of a smartphone displaying an example of a LEGO e-gift card email, showing the location of the 19-digit e-gift card number at the top right of the email.
Make sure to save or print out this email, or securely store the card number and PIN for easy access when you’re ready to shop.
Redeeming Your LEGO® Gift Card: Step-by-Step
Using your LEGO gift card is straightforward, whether you prefer to shop online, by phone, or in a physical LEGO Store.
Online at LEGO.com
Redeeming your LEGO gift card online at LEGO.com is a simple process:
- Fill Your Bag: Browse LEGO.com and add all the items you wish to purchase to your shopping bag.
- Checkout: Once you’re ready to finalize your purchase, click the shopping bag icon and then “Checkout Securely.”
- Payment: Proceed through the checkout process, entering your shipping address and contact information. When you reach the payment section, click “Continue to Payment.”
- Apply Gift Card: In the “Pay with Gift Card” section, enter your 19-digit LEGO gift card number and 4-digit PIN code. Crucially, click the “Apply Gift Card” button. Failing to click this button will mean your gift card is not applied.
- Complete Your Order: The page will refresh, and your gift card amount will be deducted from your order total. If your gift card covers the entire order, any remaining balance will be stored back onto your gift card for future use. If your order exceeds the gift card value, you’ll need to pay the remaining balance using another accepted payment method.
Alt text: Screenshot of the LEGO.com checkout payment page, highlighting the “Pay with Gift Card” section where customers can enter their gift card number and PIN.
Over the Phone
For phone orders, simply inform the LEGO Customer Service team that you’d like to use a gift card. Provide them with your 19-digit LEGO gift card number and 4-digit PIN or your e-gift card number. The customer service representative will apply the gift card to your order.
At a LEGO® Store
To redeem your LEGO gift card in a physical LEGO Store, present your gift card to the Brick Specialist at the checkout. They will require the PIN to process your payment using the gift card. Remember that LEGO gift cards cannot be redeemed at LEGOLAND® locations.
Alt text: Interior view of a LEGO Store, with a customer at the checkout counter holding a LEGO gift card, ready to make a purchase.
Troubleshooting Your e-Gift Card
If you’ve sent a LEGO e-gift card and the recipient hasn’t received it, there are a few common reasons and solutions:
- Deleted Email: Ask the recipient to check their deleted items or trash folder in case the email was accidentally deleted.
- Blocked Sender: It’s possible the recipient’s email provider is blocking emails from LEGO.com. They should check their spam or junk folders and ensure their email settings allow emails from LEGO.com.
- Contact Customer Service: If troubleshooting doesn’t resolve the issue, contact LEGO Customer Service for assistance. Be prepared to provide the following information:
- Order number
- Billing name and address of the gift card purchaser
- Recipient’s name
- Recipient’s email address
- Credit card information used for the purchase
LEGO Customer Service contact numbers are:
- USA: English: 1-844-903-5346, Spanish: 1-833-692-5346
- Canada: English: 1-825-251-5346, French: 1-877-890-5346
With a LEGO store gift card in hand, you’re ready to dive into the exciting world of LEGO. Whether you’re buying online or visiting a store, the process is designed to be user-friendly, making it easier than ever to enjoy the perfect LEGO gift.
