Purchasing a Topgolf gift certificate is a fantastic way to treat the golf enthusiast in your life. Whether it’s for a birthday, holiday, or just because, a Topgolf gift certificate unlocks a world of entertainment, from hitting bays to delicious food and drinks at Topgolf venues. When buying gifts from the Topgolf online shop, understanding the shipping and delivery process is key to ensuring a smooth gifting experience. This guide answers frequently asked questions about shipping, delivery, and payment options when you’re considering using or gifting Topgolf gift certificates for merchandise.
Understanding Topgolf Shop Shipping Options for Your Gifts
Navigating shipping options is crucial when sending gifts. Topgolf Shop provides several methods to cater to different needs and timelines, ensuring your thoughtful presents arrive when you need them to.
Standard Shipping: Economical and Reliable
For non-urgent gifts, standard shipping is a cost-effective choice.
- Cost: $4.95, and free for orders totaling $150 or more.
- Note: Free shipping applies automatically to qualifying orders within the contiguous U.S. It’s important to note that this offer cannot be combined with GMC promo coupons or Shopping Spree gift cards.
Expedited Shipping: For Slightly Faster Delivery
When time is a bit more sensitive, expedited shipping offers a quicker delivery timeframe.
- Cost: The fee is calculated and displayed in your cart, allowing you to see the exact cost before checkout.
- Limitations: Expedited shipping is not available for custom logo orders or shipments to Hawaii and Alaska.
Delivery Timeframes for Your Topgolf Gift Purchases
Knowing when your gift will arrive is essential for planning. Topgolf Shop provides estimated delivery times for each shipping option, helping you manage expectations.
Standard Shipping Delivery Time
- Expect delivery within 3 to 7 business days for “in-stock” items from the order placement date.
- Orders placed before 12:00 PM CT are processed faster, potentially speeding up delivery.
Expedited Shipping Delivery Time
- “In-stock” items shipped via expedited service typically arrive within 2 to 4 business days from the order date.
- Just like standard shipping, orders placed before noon CT benefit from quicker processing.
Express Shipping: The Fastest Option
For last-minute gifts, express shipping is the quickest way to get your items delivered.
- Speed: Delivery in just 1 to 2 business days from the order date for in-stock, non-customized items.
- Cut-off: Orders placed by 12:00 PM CT are processed the same day.
- Custom Orders: Note that express shipping does not expedite custom order processing times. It applies after customization is complete.
Custom Order Shipping
- Custom orders will be shipped using your chosen shipping method after the customization process is finished. Keep in mind that express shipping will not speed up the custom build time itself.
Tracking Your Topgolf Gift Order
Staying informed about your gift’s journey is easy with Topgolf Shop’s order tracking system.
- Confirmation Email: Upon placing your order, you’ll receive an email containing a shipping confirmation and tracking number(s).
- Online Tracking: Use the provided tracking number to monitor your shipment’s progress online.
- Customer Service: For any tracking issues or assistance, contact customer service at 1-888-382-9543.
Addressing Shipping Problems with Your Gift Order
While rare, shipping issues can occur. Topgolf Shop has procedures in place to handle these situations efficiently.
- Contact Information: If you encounter shipping problems, reach out to the fulfillment partner listed in your shipping confirmation email or call 1-888-382-9543. Have your order number ready when you call.
- Damaged Shipments: If your gift arrives damaged, do not open the box. Contact Topgolf Shop or their fulfillment partners immediately to file a damage claim.
Important Shipping Notes: UPS Intercepts, Alaska/Hawaii, APO/FPO, and International Orders
There are specific shipping conditions for address changes and certain locations.
UPS Intercepts for Address Changes
- Fee: Address changes after shipment (UPS Intercept) incur a $15.00 USD charge per tracking number.
- Request: Initiate address change requests by calling 1-888-382-9543.
Shipping to Alaska and Hawaii
- Method: Shipments to Alaska or Hawaii are sent via expedited shipping only. Standard shipping is not available.
- Processing Time: For in-stock standard orders to these locations, allow 4-5 business days for processing after credit card authorization and verification.
APO/FPO Shipping for Military Addresses
- Availability: Most items can be shipped to APO/FPO addresses.
- Method: These shipments are sent via USPS and cannot be expedited.
- Delivery Time: Expect delivery within 10-30 days.
- Non-Receipt: If a package hasn’t arrived within 75 days, notify Topgolf Shop in writing. A claim will be filed with USPS, and if delivery confirmation isn’t available, you can opt for a full credit or reshipment.
International Orders
- Restriction: Topgolf Shop currently does not ship or bill orders to international addresses outside the United States.
Payment Options at Topgolf Shop
Understanding payment methods is just as important as shipping. Topgolf Shop offers a variety of payment options for your convenience.
- Accepted Cards: Visa, MasterCard, American Express, Discover Card.
- Other Options: PayPal and Affirm are also accepted.
- Gift Cards: Important Note: While Topgolf gift cards are excellent for use at Topgolf venues, they are not accepted on Topgolf Shop. Topgolf gift cards can be redeemed at https://topgolf.com/.
- Payment Issues: Ensure your credit card information matches your billing statement to avoid processing issues. You will be contacted via email or phone if any payment problems arise.
Sales Tax on Your Purchases
Sales tax is calculated based on the shipping address provided during checkout.
- Calculation: State sales tax is applied at the unit level.
- Exemptions: Some items may be exempt from sales tax.
- Refunds: Tax refunds exclude tax applied to shipping and handling charges.
- Tax Details: Tax information is included in your order confirmation email.
- Inquiries: For tax-related questions, call 1-888-382-9543.
Tax is generally collected on shipping and handling charges in most states. The tax shown during checkout is an estimate, with the actual tax calculated and applied when your order ships, detailed in your confirmation email. For any tax-related questions, please contact customer service.
By understanding these shipping and payment details, you can confidently purchase and send Topgolf gifts, ensuring a seamless and enjoyable experience for both you and the recipient. Remember to check the latest policies on the Topgolf Shop website for any updates or changes.
