Experiencing issues with your Playstation Network Gift Card purchased through PayPal Digital Gifts? It’s understandable to want immediate access to your funds, and we’re here to help clarify any concerns and guide you to the right support channels.
Sometimes, to ensure the security of your account, PayPal Digital Gifts may take a little extra time to verify transactions. This process is usually completed within 24 hours. If you’ve recently made a purchase, please allow up to 24 hours for the delivery email to arrive with your PlayStation Network gift card code.
What to Do If You Haven’t Received Your Email After 24 Hours
If more than 24 hours have passed and you still haven’t seen the email containing your gift card information, the first step is to check your email’s spam or junk folder. Sometimes, automated emails can mistakenly end up there. If you’ve checked these folders and still can’t locate the email, further assistance may be needed from our customer service team.
Finding Your Proof of Purchase
Need to locate your proof of purchase for your PlayStation Network gift card? The confirmation email from PayPal, titled “Receipt for Your Payment to PayPal Digital Gifts,” serves as your official proof of purchase. You can also find this information conveniently within your PayPal account. Simply navigate to your “Activity” or “Transactions” section to view your purchase history.
Getting Support for Facebook Marketplace Orders
If you purchased your PlayStation Network gift card through PayPal Digital Gifts on Facebook Marketplace and require assistance, the support process depends on your payment method.
For purchases made with a credit or debit card (directly, not via PayPal), phone support is unfortunately not available for security reasons. To protect your information, please contact us through the Facebook App or Website. Here’s how:
- Go to Facebook’s Payment History.
- If using the App, select “Settings & Privacy,” then “Settings.” On the website, just select “Settings.”
- Select “Payments.”
- In “Payment History,” find the specific order you have a question about. You might need to click “See all” if it’s not immediately visible.
- Select “Get Help With Your Order / Contact Seller For Help.”
This will allow you to send a message to our support team. Please provide as much detail as possible about the issue you’re experiencing with your PlayStation Network gift card. Our team will respond to you as quickly as possible through Facebook.
Alt text: Navigating to Payment History on Facebook to find the order and access support for PlayStation Network gift card issues.
Our Facebook Marketplace support team is available:
Monday to Friday: 9am to 5pm Pacific Time
Weekends: Closed
Please note that hours may vary during holidays.
If your Facebook Marketplace purchase was made using PayPal, you have the option to contact us either through the Facebook App or Website as described above, or alternatively by email or phone, as detailed in the next section.
Support for Orders from PayPal.com or eBay
For PlayStation Network gift cards purchased through PayPal Digital Gifts on PayPal.com or eBay, you have several support options.
You can reach out to us via Email or by phone:
[Removed. Phone #s not permitted] (within the US)
[Removed. Phone #s not permitted] (outside the US)
Please be aware that international call charges may apply when calling from outside the US.
Alt text: PayPal Contact Us page highlighting options for email and phone support to resolve issues with PlayStation Network gift cards.
PayPal Customer Service Hours
Our general PayPal customer service team is available during the following hours to assist you with your PlayStation Network gift card inquiries:
Monday to Friday: 5:00 AM to 8:00 PM PT
Weekends: 6:00 AM to 6:00 PM PT
Keep in mind that these hours may be adjusted on holidays.
We hope this guide helps clarify the support process for your PlayStation Network gift card purchased via PayPal Digital Gifts. We are committed to ensuring you receive your gift card and can enjoy your PlayStation Network experience.
