The recent closure of Outback Steakhouse locations in Hawai’i has left many customers in a difficult situation, especially those holding unredeemed gift cards. If you’re wondering about your Outback Steakhouse Gift Card Balance and what options are available, this guide will provide the necessary information to navigate the refund process.
In a surprising turn of events, Bloomin’ Brands, the parent company of Outback Steakhouse, announced the closure of multiple restaurants, including all locations in Hawai’i. This sudden discontinuation of operations has understandably caused concern for customers holding Outback Steakhouse gift cards. Initially, locations in Hawaiʻi Kai and Kīhei closed their doors, followed by the abrupt closure of the remaining restaurants in Kapolei, Waipiʻo, and Kona on February 18, 2024. This rapid sequence of closures has left gift cards purchased for Outback Steakhouse in Hawai’i unusable at their intended locations.
The Office of Consumer Protection (OCP) in Hawai’i is actively urging consumers with unredeemed Outback Steakhouse gift cards to take immediate action and seek refunds. According to Executive Director Mana Moriarty, it is crucial to use gift cards promptly, as business closures can complicate or eliminate the possibility of recovering the remaining balance. While there isn’t a strict deadline to claim refunds currently, acting swiftly is highly recommended to ensure the best chance of recouping your funds.
To initiate the refund process for your Outback Steakhouse gift card balance, you will need to contact Bloomin’ Brands directly. The recommended method is to send an email to [email protected]. In your email, please include the following information to facilitate the processing of your refund request:
- Images of the front and back of your Outback Steakhouse gift card: Clear images are necessary to verify the gift card details and balance.
- Your Full Name: Provide your complete legal name for identification purposes.
- Complete Mailing Address: Include your full postal address where the refund can be mailed to you.
To further ensure your request is handled efficiently, it is advised to CC Pam Keay, an investigator with the Office of Consumer Protection, in your email. Her email address is [email protected].
For any inquiries or concerns regarding the Outback Steakhouse gift card balance refund process, you can also contact Investigator Pam Keay directly. She can be reached via email at [email protected] or by phone at 808-586-5971. If you encounter difficulties in scanning your gift cards to send via email, Investigator Keay can also provide assistance with alternative methods to submit the required information to Bloomin’ Brands.
It’s important to remember that while checking your Outback Steakhouse gift card balance might be a natural first step, the immediate priority should be initiating the refund process given the permanent closure of the Hawai’i locations. By acting promptly and following the steps outlined, you can maximize your chances of receiving a refund for your unused Outback Steakhouse gift card balance.
