Kohl’s is a favorite department store for many, offering a wide array of clothing, home goods, and more, often at budget-friendly prices. Gift cards from Kohl’s are a popular present, and they’re also a smart way to budget your own spending. But before you head to the checkout, knowing your Kohl’s gift card balance is key to a smooth shopping experience.
This guide will walk you through all the simple and effective methods to check your Kohl’s gift card balance. Whether you’re at home, on the go, or already in a Kohl’s store, we’ve got you covered. Knowing your balance puts you in control of your budget and helps avoid any surprises at the register.
4 Simple Ways to Check Your Kohl’s Gift Card Balance
Checking your Kohl’s gift card balance is straightforward. Kohl’s provides multiple convenient options to suit your needs. Here are four easy methods:
1. Check Your Balance Online Through Kohl’s Website
The quickest way to check your Kohl’s gift card balance is through the Kohl’s website. This method is accessible from any device with internet access, be it your computer, tablet, or smartphone.
Here’s how to do it:
-
Navigate to Kohl’s Gift Card Balance Page: Open your web browser and go to the official Kohl’s gift card balance check page: Kohl’s Gift Card Balance Check.
-
Enter Gift Card Information: You’ll see fields to enter your gift card number and PIN.
- Gift Card Number: Locate the 19-digit gift card number on the back of your Kohl’s gift card. Scratch off the protective coating if necessary to reveal the number. Enter this number carefully into the designated field.
- PIN: Find the 4-digit PIN on the back of your card, usually located under the scratch-off area next to the gift card number. Enter this PIN in the correct field.
-
Complete CAPTCHA: For security purposes, you’ll likely need to solve a CAPTCHA to prove you’re not a robot. Follow the on-screen instructions to complete this step.
-
Click “Check Balance”: Once you’ve entered all the required information and completed the CAPTCHA, click the “Check Balance” button.
-
View Your Balance: The remaining balance on your Kohl’s gift card will be displayed on the screen instantly. You can now use this information to plan your shopping trip.
Alt text: Checking Kohl’s gift card balance online using the Kohl’s website on a laptop, showing the gift card balance check interface.
2. Check Your Balance Using the Kohl’s Mobile App
For shoppers who prefer using their smartphones, the Kohl’s mobile app is a fantastic tool. It not only allows you to check your gift card balance but also offers a seamless shopping experience with access to Kohl’s discounts and rewards.
Follow these steps to check your balance via the Kohl’s app:
-
Download and Install the Kohl’s App: If you don’t already have it, download the Kohl’s app from the App Store for iOS or Google Play Store for Android.
-
Log In or Create an Account: Open the app and log in to your existing Kohl’s account. If you’re a new user, you can easily create an account. Having an account can streamline your shopping experience and give you access to Kohl’s Rewards.
-
Access the Wallet: Once logged in, tap the “menu” icon (usually three horizontal lines or a “burger menu”) located in the top left corner of the app screen. From the menu options, select “Wallet.”
-
Add Your Gift Card to Wallet: In the Wallet section, you’ll see an option to “ADD TO WALLET.” Tap on this.
-
Enter Gift Card Details: Select “Gift Card” and enter your Kohl’s gift card number and PIN in the provided fields.
-
Tap “ENTER”: After entering the details, tap “ENTER” or a similar confirmation button.
-
View Your Balance: Your Kohl’s gift card will be added to your Wallet, and the current balance will be displayed along with the card details. You can check your balance anytime by accessing your Wallet in the app.
Alt text: Viewing Kohl’s gift card balance in the Kohl’s mobile app wallet feature on a smartphone screen.
Note: As an AI, I cannot directly browse the internet to get a current image URL for Kohl’s App Wallet. Please replace “Kohls App Wallet Image URL HERE – Placeholder, find actual image” with a relevant image URL from Kohl’s website or app stores if available to enhance the article.
3. Check Your Balance by Calling Kohl’s Customer Service
If you prefer to check your Kohl’s gift card balance over the phone, Kohl’s provides dedicated customer service lines to assist you. This can be helpful if you don’t have internet access or prefer speaking to a representative.
Here’s how to check your balance by phone:
-
Gather Your Gift Card Information: Have your Kohl’s gift card ready, so you can easily provide the gift card number and PIN to the automated system or customer service representative.
-
Call Kohl’s Gift Card Balance Check Line: Dial one of the following Kohl’s customer service numbers:
- Automated Gift Card Balance Checker: Call 1-800-935-6457. This is an automated system that will guide you through checking your balance.
- Customer Service: Call 1-855-564-5748 to speak with a customer service representative. They can assist you with your balance inquiry and any other questions you might have.
-
Follow the Prompts or Speak to a Representative:
- Automated System: Follow the voice prompts and enter your gift card number and PIN using your phone’s keypad when requested. The automated system will then dictate your current balance.
- Customer Service Representative: If you call the customer service line, inform the representative that you want to check your Kohl’s gift card balance. They will ask for your gift card number and PIN to access the balance information and provide it to you.
-
Record Your Balance: Once you receive your Kohl’s gift card balance, make sure to note it down for your reference.
4. Check Your Balance In Person at a Kohl’s Store
For a face-to-face interaction, you can always check your Kohl’s gift card balance by visiting any Kohl’s store location. This is a reliable method, especially if you are already planning a trip to Kohl’s.
Here’s how to check your balance in-store:
-
Locate a Kohl’s Store: Find the nearest Kohl’s store using the Kohl’s store locator on their website.
-
Visit the Customer Service Desk or Checkout Counter: Once you are at the store, go to the customer service desk or any open checkout counter.
-
Present Your Gift Card: Inform the cashier or customer service representative that you would like to check your Kohl’s gift card balance. Hand them your physical gift card. If you have a digital gift card, be prepared to provide the gift card number and PIN, either verbally or in writing.
-
Receive Your Balance Information: The cashier or representative will swipe your gift card or manually enter the details into their system to check the balance. They will then inform you of the remaining balance on your Kohl’s gift card.
Troubleshooting Common Issues with Kohl’s Gift Cards
While checking your Kohl’s gift card balance is usually seamless, you might occasionally encounter issues. Here’s how to troubleshoot some common problems:
“Card Not Recognized” or “Invalid Information” Error
If you receive an error message stating that your card is not recognized or that your information is invalid, consider the following:
- Double-Check Your Entry: Carefully re-enter the gift card number and PIN. Ensure you’ve entered the correct digits and haven’t made any typos.
- Gift Card Activation: If the gift card is newly purchased, especially as a physical card from a store, it might not have been activated correctly at the time of purchase. Contact Kohl’s customer service or revisit the store where it was bought to ensure activation. Trying to add the card to your Kohl’s Wallet in the app can sometimes also trigger activation.
- Verify Card Type: Make sure you are using a Kohl’s gift card and not a gift card from another retailer, even if purchased at a store that sells multiple brands of gift cards.
- Contact Customer Support: If you’ve checked all of the above and still face issues, contact Kohl’s customer service for further assistance. There might be an issue with the card itself.
PIN is Damaged or Scratched Off
If the PIN on your Kohl’s gift card is scratched off, damaged, or illegible, it can prevent you from checking the balance online or via the app.
- Try Checking In-Store or by Phone: In these cases, visiting a Kohl’s store or calling customer service might be your best bet. The staff may have tools or procedures to verify the card despite the damaged PIN.
- Contact Customer Support: If other methods fail, reach out to Kohl’s customer support to explain the situation. They might be able to provide a solution or further instructions, possibly requiring proof of purchase if available.
Expired or Unexpectedly Zero Balance
While most Kohl’s gift cards don’t have expiration dates, there are scenarios where a balance might be unexpectedly zero or unusable.
- Check for Expiration (if applicable): Although rare, some promotional or corporate gift cards might have expiration dates. Review the terms and conditions that came with the card, if available.
- Possible Fraud or Theft: If you suspect unauthorized use or theft of your gift card, contact Kohl’s customer service immediately to report it and inquire about the card’s status.
- Card Deactivation (Rare): In very rare cases, Kohl’s might deactivate a gift card due to suspected fraud or other issues. Customer service can provide information about the card’s status and why it might be unusable.
Tips for Managing Your Kohl’s Gift Cards Effectively
Once you know how to check your Kohl’s gift card balance, here are a few tips to manage them smartly:
- Keep Gift Cards Organized: Store your physical gift cards in a safe and memorable place. For digital gift cards added to your Kohl’s Wallet or other apps, ensure your account login information is secure.
- Track Balances: If you have multiple gift cards, keep a record of their balances, especially if you use them partially. The Kohl’s app Wallet helps with this by showing balances directly.
- Use Them Towards Larger Purchases: Combine gift card balances with other payment methods, like Kohl’s Cash or credit cards, to make larger purchases and maximize your savings at Kohl’s.
- Use Them Before You Lose Them (or Forget): While Kohl’s gift cards generally don’t expire, it’s still best to use them within a reasonable timeframe so they don’t get lost or forgotten.
- Consider Gifting or Regifting: If you have a Kohl’s gift card that you don’t plan to use, consider gifting it to someone who would enjoy shopping at Kohl’s.
Conclusion
Checking your Kohl’s gift card balance is a simple yet essential step before shopping at Kohl’s. With multiple methods available – online, via the app, by phone, or in-store – you can easily access your balance information anytime, anywhere. By following this guide, you can confidently manage your Kohl’s gift cards, troubleshoot common issues, and make the most of your shopping experience. Knowing your balance ensures a smoother checkout, helps you stick to your budget, and lets you fully enjoy the wide range of products Kohl’s has to offer.
