Delta Gift Cards are a fantastic way to pay for flights and travel expenses, offering a convenient and flexible payment solution for your next trip. Whether you’ve received one as a gift or are considering purchasing one for yourself or someone else, understanding the terms and conditions associated with these gift cards is essential. This guide breaks down everything you need to know to use your Delta Gift Card effectively.
Understanding Delta Gift Card Redemption
Redeeming your Delta Gift Card is straightforward, offering multiple convenient options to suit your needs. To use your gift card, you’ll need the Gift Card Number and the PIN or Redemption Code, which can be found on your digital eGift Card or on the back of a physical card.
Here are the various methods available for redeeming your Delta Gift Card:
- Online at delta.com/redeem: This is often the quickest and easiest way to redeem your gift card. Simply visit the website, enter your flight details, and apply your gift card at checkout.
- Via Phone with Delta Reservations: If you prefer to book over the phone or need assistance, you can call Delta Air Lines Reservations. Be sure to inform the agent that you intend to redeem a Delta eGift or physical Gift Card. Here are the contact numbers:
- Within the U.S. and Canada: 800-225-1366 or 800-225-2525
- Japan: 0570-077733 or 0476-31-8000
- All Other Countries: Contact your local Delta Air Lines Reservations office.
Please note that redeeming via phone may incur direct ticketing charges.
- Delta Vacations Packages: For booking Delta Vacations packages that include air transportation, you can redeem your gift card at delta.com/vacations or by calling 800-800-1504. Travel Advisors can call 800-727-1111.
- In-Person at Delta Ticket Offices or Airport Customer Service: You can also redeem your gift card in person at a Delta Air Lines City Ticket Office (CTO) or with Delta Air Lines Airport Customer Service (ACS).
- Through Delta Air Lines General Sales Agents (GSA): Delta Gift Cards are also accepted through authorized Delta Air Lines General Sales Agents.
It’s important to remember that cards purchased from retail stores or Delta Sky Clubs might require up to 24 hours after purchase before they can be redeemed.
Key Terms and Conditions for Delta Gift Card Use
While Delta Gift Cards offer great flexibility, it’s crucial to understand the terms and conditions governing their use. Here’s a breakdown of the essential points:
What You Can Purchase
Delta Gift Cards can be redeemed towards the total purchase price of:
- Air Transportation: This includes the base fare, as well as taxes, fees, and surcharges imposed on air transportation.
- Delta Vacations Packages: You can use gift cards for Delta Vacations packages, but only for the portion that includes air transportation.
However, Delta Gift Cards cannot be used for:
- Additional fees such as baggage fees.
- In-flight purchases.
- Class upgrades or premium seating after the initial plane ticket purchase is completed.
- Mileage boosters.
- Delta Cruises, cargo services, hotel stays, or car rentals.
- The cash portion of an Award Ticket or Miles + Cash Ticket.
Flight and Travel Restrictions
- Delta Gift Cards are valid for travel on Delta Air Lines marketed flights. This includes flights operated by Delta Connection® and Delta Air Lines codeshare partners that have a Delta Air Lines flight number.
- They can also be used for Delta Vacations® packages that include air transportation.
Currency and Exchange Rates
- Delta Gift Cards are issued exclusively in U.S. dollars (USD).
- If you use a gift card to purchase a ticket in a currency other than USD, the full value of the gift card will be converted to that currency. The conversion will be based on the Bankers Rate of Exchange in effect on the date the ticket is issued, and this exchange rate will be indicated on your ticket.
Ticket Policies
- Tickets purchased using Delta Gift Cards are subject to Delta Air Lines’ standard Contract of Carriage and the applicable fare rules, including any change penalties.
Payment Limits
- When redeeming online at www.delta.com, you can use a maximum of five forms of payment in a single transaction. This can include a combination of gift cards and other payment methods, regardless of how many tickets are being purchased in that transaction.
- For redemptions through any other method (phone, in-person, etc.), a maximum of five forms of payment (including gift cards) can be applied per ticket.
- You can combine multiple Delta Gift Cards for a single purchase, but they cannot be used in conjunction with any other certificate, voucher, or credit towards a single ticket.
- If you need to redeem more than five gift cards for a single purchase, you will need to call Delta Air Lines at 1-800-225-1366 for assistance from a Reservations Specialist.
- For Delta Vacations packages at delta.com/vacations, you can use up to four forms of payment per transaction. Similar to flight bookings, gift cards can be combined but not with other certificates or credits. For using more gift cards, call Delta Vacations at 1-800-800-1504.
Gift Card Specifics
- Non-reloadable and No Expiration: Delta Gift Cards are not reloadable, and importantly, they do not expire. There are also no service or inactivity fees associated with them.
- Lost, Stolen, or Destroyed Cards: Delta Air Lines is not responsible for replacing gift cards that are lost, stolen, or destroyed, regardless of the reason. Treat them like cash.
- Not Credit or Debit Cards: Delta Gift Cards are not credit, debit, or charge cards and carry no implied warranties.
- Non-refundable: Gift cards are non-refundable and cannot be redeemed or exchanged for cash, check, or credit, except where legally required. You also cannot use a gift card to purchase other gift cards.
- Resale and Transfer Restrictions: Gift Cards purchased from delta.com/giftcards cannot be reloaded, resold, or transferred for value. Any gift card that is reloaded, resold, transferred for value, or redeemed for cash will be considered void. Unused gift cards can be transferred as gifts.
- Purchase Limits: Total gift card purchases on delta.com/giftcards are limited to $10,000.00 per individual per calendar day.
Ticket Refunds
- If you redeem a Delta Gift Card for a ticket and subsequently do not travel, the value of the redeemed ticket (minus any applicable penalties) will be refunded according to Delta Air Lines’ standard ticket refund policy.
Purchase and Validity
- Authorized Sellers: Delta Gift Cards can only be sold by Delta and Delta-licensed vendors. Gift cards offered for sale or sold by unlicensed vendors are subject to confiscation or being voided by Delta.
- Tampering and Fraud: Delta reserves the right to confiscate or void any gift cards that have been altered or obtained fraudulently.
Delivery and Responsibility
- Delta is not responsible for eGift Cards that are undeliverable or not received due to inaccurate delivery information provided by the purchaser. It is crucial to double-check recipient email addresses.
Delta’s Rights
- Delta reserves the right to refuse, cancel, or hold for review transactions initiated using gift cards if they suspect fraud, incorrect gift card denomination, or violations of these terms and conditions.
- Delta also reserves the right to change these terms and conditions at any time and without notice. They may also contract with a third party to administer the gift card program.
Governing Law
- The terms and conditions and use of any Delta Gift Card are governed by the laws of the state of Virginia, without regard to its conflict of law provisions.
Disclaimer
- Delta and its affiliates make no warranties, either express or implied, regarding Delta Gift Cards, including any warranties of merchantability or fitness for a particular purpose.
Issuer
- Delta Gift Cards are issued by and are solely the obligation of Delta Gift Cards, Inc. (“DGC”), an affiliate of Delta Air Lines, Inc. DGC is authorized to issue gift cards for sale by Delta and Delta-licensed vendors, redeemable for air transportation on Delta Air Lines marketed flights.
Privacy, Payment, and Delivery Details
Privacy Policy
- Information provided during the purchase of Delta Gift Cards is subject to Delta’s Privacy Policy, which can be reviewed at Delta’s Privacy Policy.
Payment Methods
- To purchase Delta Gift Cards directly from Delta, you can use a variety of payment methods:
- Valid American Express Delta SkyMiles Credit Card
- VISA
- MasterCard
- American Express
- Discover
- Diners Club
- JCB credit card
- PayPal
- Apple Pay (on mobile devices)
Delivery Information and Purchaser Requirements
- All gift card orders are subject to a verification process that compares purchaser information provided on the website with information from the purchaser’s financial institution. Discrepancies may cause delays in your gift card order until they are resolved. If you have concerns about your order, contact Customer Support at [email protected].
Reasons for eGift Card Delivery Failure
- eGift Cards are delivered via email. If a recipient reports not receiving their eGift Card, here are common reasons for delivery failure:
- Spam Filter: The recipient’s spam filter may have blocked the email or routed it to a junk/spam folder. Recipients should check their spam/bulk folders and adjust email settings to allow emails from Delta.
- Firewall Block: The recipient’s firewall may have blocked the email.
- Full Email Inbox: The recipient’s email inbox may be over its size limit and unable to receive new emails.
- Invalid Email Address: The email address provided by the purchaser may be invalid or contain typos.
Upload Your Own Image
- The “Upload Your Own Image” option is available for Delta eGift cards only.
- Delta reserves the right to reject orders with images that infringe upon trademark or copyright law, or that they deem unlawful or inappropriate.
- By uploading an image, you (and your parent/guardian if under 18) grant Delta Gift Cards, Inc. and CashStar a nonexclusive, royalty-free, worldwide license to use the uploaded image to create the gift card.
- You warrant that you have the rights to grant this license and that the image does not violate any rights of any other person or entity.
Personalized Messaging
- You can add a personal message to both physical and eGift cards during the purchase process.
- Message length is limited to the space provided on the eGift Card or the presentation carrier of a physical card.
- While Delta does not review every message, they reserve the right to reject messages that are deemed inappropriate, offensive, or objectionable.
By understanding these terms and conditions, you can confidently use your Delta Gift Card and enjoy the benefits it offers for your travel needs. Remember to always refer to the most up-to-date terms and conditions on the official Delta Air Lines website for any changes or further clarifications.
