Delta Airline Gift Cards: Your Guide to Terms, Redemption, and More

Delta Airline Gift Cards, available as both eGift Cards and physical cards, offer a convenient and flexible way to pay for air travel and related services. Understanding the terms and conditions associated with these gift cards is crucial for a smooth redemption process and to ensure you maximize their value. This guide breaks down everything you need to know about Delta gift cards, from how to redeem them to the fine print of the terms and conditions.

Redeeming Your Delta Gift Card: Multiple Convenient Options

Redeeming your Delta gift card is straightforward, with several options available to suit your preferences. Whether you have a digital eGift Card or a physical card, the process is designed to be user-friendly. To redeem, you will always need your Gift Card Number and the PIN or Redemption Code found on your eGift Card or the back of your physical card.

Here are the primary ways you can redeem your Delta gift card:

Online at delta.com/redeem: This is often the most convenient method. Simply visit the designated redemption page, enter your gift card details, and apply the value to your flight purchase or Delta Vacations package.
Via Phone with Delta Reservations: You can call Delta Air Lines Reservations to redeem your gift card over the phone. Inform the agent that you intend to use a Delta eGift or physical Gift Card for payment. For customers in the U.S. and Canada, the numbers are 800-225-1366 or 800-225-2525. For Japan, call 0570-077733 or 0476-31-8000. For all other countries, contact your local Delta Air Lines Reservations office. Be aware that redeeming via phone may incur direct ticketing charges.
For Delta Vacations Packages: If you are booking a Delta Vacations package that includes air transportation, you can redeem your gift card online at delta.com/vacations or by calling 800-800-1504. Travel Advisors should call 800-727-1111.
In Person at Delta Ticket Offices or Airport Customer Service: For those who prefer in-person assistance, Delta Air Lines City Ticket Offices (CTO) and Airport Customer Service (ACS) locations can process gift card redemptions.
Through Delta Air Lines General Sales Agents (GSA): Delta also allows redemption through their network of General Sales Agents.

It’s important to note that gift cards purchased from retail stores or Delta Sky Clubs might require up to 24 hours to activate before they can be redeemed.

What Can You Buy With a Delta Gift Card? Understanding Eligible Purchases

Delta gift cards are primarily intended for air travel and related expenses. They can be a great tool to reduce the cost of your next flight or vacation package. However, it’s important to understand what you can and cannot purchase with these gift cards.

You CAN use Delta gift cards to purchase:

Air Transportation: This includes the base fare, as well as taxes, fees, and surcharges associated with air transportation.
Delta Vacations Packages (with air transportation): You can apply your gift card towards the total price of Delta Vacations packages, provided they include airfare.

You CANNOT use Delta gift cards to purchase:

Additional Fees: This includes baggage fees, change fees, pet travel fees, and other similar charges.
Other Products and Services: Delta gift cards cannot be used for in-flight purchases, class upgrades or premium seating after the initial ticket purchase, mileage boosters, Delta Cruises, cargo services, hotel stays booked separately from a Delta Vacations package, or car rentals.
Cash Portion of Award or Miles + Cash Tickets: Gift cards cannot be used to cover any cash amount required when using miles for an award ticket or a Miles + Cash ticket.

Delta gift cards are exclusively for flights marketed by Delta Air Lines. This includes flights operated as Delta Connection and by Delta Air Lines codeshare partners that have a Delta flight number.

Important Terms and Conditions You Should Know Before Using Your Delta Gift Card

Like any financial instrument, Delta gift cards come with specific terms and conditions. Familiarizing yourself with these terms will prevent any surprises and ensure a smooth experience.

Currency and Conversion: Delta gift cards are issued in U.S. dollars (USD). If you use a gift card to purchase a ticket in a different currency, the value will be converted to that currency using the Bankers Rate of Exchange on the ticket issuance date. This exchange rate will be displayed on your ticket.
Ticket Policies: Tickets purchased using Delta gift cards are subject to Delta Air Lines’ Contract of Carriage and all applicable fare rules, including any change or cancellation penalties.
Payment Limits: When redeeming online at delta.com, you can use a maximum of five payment methods, including gift cards, per transaction, regardless of the number of tickets. For redemptions through other methods, the limit is five payment methods per ticket. Gift cards can be combined with other gift cards, but not with other certificates, vouchers, or credits for a single ticket. For purchases requiring more than five gift cards, contact Delta Air Lines Reservations at 1-800-225-1366. For Delta Vacations packages at delta.com/vacations, the limit is four payment methods per transaction. For exceeding this, call Delta Vacations at 1-800-800-1504.
Gift Card Lifespan and Fees: Delta gift cards are not reloadable and, importantly, do not expire. Furthermore, there are no service fees or inactivity fees associated with Delta gift cards.
Lost, Stolen, or Damaged Cards: Delta is not responsible for replacing lost, stolen, or destroyed gift cards. Treat them like cash.
No Implied Warranties: Delta gift cards are not credit, debit, or charge cards and come with no implied warranties.
Refund Policy: Delta gift cards are non-refundable and cannot be exchanged for cash, check, or credit, except where legally required. You also cannot use a gift card to purchase another gift card. Gift cards bought from delta.com/giftcards cannot be reloaded, resold, or transferred for value and are void if such actions are taken. Unused gift cards can be gifted to others. Individual purchases on delta.com/giftcards are capped at $10,000 per calendar day.
Ticket Refunds: If you use a gift card to purchase a ticket and later cancel it, the refunded value (minus any applicable penalties) will be processed according to Delta Air Lines’ standard ticket refund policy.
Authorized Sellers: Only Delta and Delta-licensed vendors are authorized to sell Delta gift cards. Cards sold by unlicensed vendors may be confiscated or voided.
Fraud and Alteration: Delta reserves the right to confiscate or void gift cards that have been altered or obtained fraudulently.
Delivery Issues: Delta is not liable for undeliverable or unreceived eGift Cards due to incorrect delivery information provided by the purchaser.
Right to Refuse or Cancel Transactions: Delta reserves the right to refuse, cancel, or hold transactions using gift cards for suspected fraud, incorrect card value, or violations of these terms.
Changes to Terms and Conditions: Delta can modify these terms and conditions at any time without prior notice and may contract with third parties to manage the gift card program.
Governing Law: The terms and conditions of Delta gift cards are governed by the laws of Virginia.
Disclaimer of Warranties: Delta and its affiliates offer no warranties, express or implied, regarding gift cards, including merchantability or fitness for a particular purpose.
Issuer: Delta Gift Cards, Inc. (DGC), a Delta Air Lines affiliate, is the sole obligor and issuer of Delta gift cards.

Purchasing Delta Gift Cards & Delivery of eGift Cards

Delta gift cards are readily available for purchase through Delta’s official channels.

Payment Methods for Purchase: You can purchase Delta gift cards using various payment methods, including American Express Delta SkyMiles Credit Cards, VISA, MasterCard, American Express, Discover, Diners Club, JCB credit cards, PayPal, and Apple Pay (on mobile).
Delivery of eGift Cards: eGift cards are delivered electronically via email. Ensure the recipient’s email address is correct to avoid delivery issues.

Common Reasons for eGift Card Delivery Failures:

Spam Filters: Recipient’s spam filter might block the email or send it to a spam/bulk folder. Advise recipients to check these folders and adjust spam filter settings to allow emails from Delta.
Firewall Issues: Recipient’s firewall might be blocking the email.
Full Inbox: Recipient’s email inbox might be over its size limit.
Invalid Email Address: Incorrect email address provided during purchase.

Personalized Messaging and Custom Images

Delta offers options to personalize your gift cards, especially eGift Cards, adding a thoughtful touch to your gift.

Personalized Messaging: You can add a personal message to both physical and eGift cards during the purchase process. Message length is limited to the space provided on the card or its presentation carrier. Delta reserves the right to reject inappropriate or offensive messages.
“Upload Your Own Image” Feature: For eGift cards only, you can upload a custom image to personalize the card. However, Delta reserves the right to reject images that infringe on trademark or copyright laws or are deemed inappropriate. By uploading an image, you grant Delta Gift Cards, Inc. and CashStar a license to use the image for creating the gift card and warrant that you have the necessary rights to do so.

Checking Your Balance and Getting Help

Check Your Balance: You can easily check your Delta gift card balance online by visiting delta.com/redeem and entering your gift card information.
Customer Support: For any questions or concerns regarding your Delta gift card, you can contact Customer Support at [email protected].

Delta Airline gift cards are a valuable and versatile tool for travel. By understanding these terms and conditions, you can confidently use or gift them, ensuring a smooth and enjoyable experience with Delta Air Lines.