Kohl’s is a popular department store chain in the United States, known for its wide array of apparel, home goods, and more, all offered at budget-friendly prices. Gift cards from Kohl’s are a thoughtful and practical present, allowing recipients to choose exactly what they need or want. If you’ve received a Kohl’s gift card or have one tucked away in your wallet, knowing the remaining balance is crucial before you head out for a shopping spree. This guide will walk you through all the straightforward methods to check a Kohl’s gift card balance, ensuring you have all the information you need for a seamless shopping experience.
4 Simple Ways to Check Your Kohl’s Gift Card Balance
Checking your Kohl’s gift card balance is a breeze, with multiple convenient options available. Whether you prefer using your computer, smartphone, or making a quick phone call, Kohl’s has made it easy to stay informed about your gift card funds. Let’s explore the four primary methods to check your balance:
1. Check Your Balance Online via Kohl’s Website
The most direct and convenient way to check your Kohl’s gift card balance is through the official Kohl’s website. Here’s how to do it:
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Navigate to the Kohl’s Gift Card Balance Page: Open your web browser and go to the designated gift card balance check page on Kohl’s website: Kohl’s Gift Card Balance Check.
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Enter Gift Card Details: On the balance check page, you’ll find input fields for your gift card number and PIN. Carefully enter the 19-digit gift card number and the 4-digit PIN as they appear on the back of your card. Ensure you double-check the numbers to avoid any errors.
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Complete the CAPTCHA Verification: To ensure security and prevent automated bots, you will be asked to solve a CAPTCHA challenge. Follow the instructions to complete this step.
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Check Balance: After entering the required information and completing the CAPTCHA, click on the “Check Balance” button.
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View Your Balance: The current balance of your Kohl’s gift card will be displayed on the screen immediately. You can now see exactly how much you have to spend at Kohl’s.
Check Kohl's Gift Card Balance Online Easily
2. Utilize the Kohl’s Mobile App
For smartphone users, the Kohl’s mobile app provides a handy way to manage your gift cards and check a Kohl’s gift card balance on the go. If you don’t already have it, you can download the Kohl’s app from your device’s app store:
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Download and Install the Kohl’s App: Get the Kohl’s mobile app from the App Store for iOS or Google Play Store for Android. Once downloaded, open the app.
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Log In or Create an Account: If you are an existing Kohl’s customer, log in to your account. If you are new to Kohl’s online services, you may need to create an account. Follow the on-screen instructions to sign up.
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Access the Wallet Feature: Once logged in, look for the “Wallet” option. This is usually found within the app’s menu, often accessible via a burger menu button (three horizontal lines) typically located in the top left corner of the app.
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Add Your Gift Card to Wallet: In the “Wallet” section, you will find an option to “ADD TO WALLET.” Tap on this.
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Enter Gift Card Information: Select the option to add a gift card and enter your Kohl’s gift card number and PIN when prompted.
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Save and View Balance: After entering the details, press “ENTER” or a similar confirmation button. The app will then display the balance of your gift card and add it to your digital wallet for future use. Now, you can easily check your Kohl’s gift card balance anytime directly through the app.
Using the Kohl’s app to manage your gift cards is not only convenient for balance checks but also streamlines the payment process at checkout, whether you’re shopping online or in-store.
3. Contact Kohl’s Customer Service by Phone
If you prefer to speak with someone directly or need assistance, you can check your Kohl’s gift card balance by calling Kohl’s Customer Service. Here’s how:
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Prepare Your Gift Card Information: Have your Kohl’s gift card ready, so you can easily provide the 19-digit gift card number and 4-digit PIN.
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Call Kohl’s Gift Card Balance Check Line: Dial either of the following Kohl’s customer service numbers:
- Automated Gift Card Balance Checker: 800-935-6457 (for automated balance information)
- Customer Service: 855-564-5748 (to speak with a customer service representative)
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Provide Gift Card Details: Follow the prompts if you call the automated line, or speak to the customer service representative when they answer. You will be asked to provide the gift card number and PIN.
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Receive Your Balance: Once you provide the necessary information, the automated system or the customer service representative will tell you your current Kohl’s gift card balance.
4. Visit a Kohl’s Store Location
For those who prefer in-person interactions or are already planning a trip to Kohl’s, visiting a store is another straightforward way to check a Kohl’s gift card balance.
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Locate a Kohl’s Store: Find the nearest Kohl’s store using the Kohl’s Store Locator on their website.
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Visit the Customer Service Desk or Checkout Counter: Once you are at the store, go to the customer service desk or any checkout counter.
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Present Your Gift Card: Inform the cashier or customer service representative that you would like to check your Kohl’s gift card balance. Hand them your gift card.
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Receive Balance Information: The staff member will swipe your gift card and inform you of the remaining balance. This is a quick and easy option if you are already at a Kohl’s store.
Troubleshooting Common Issues with Kohl’s Gift Cards
While checking your Kohl’s gift card balance is generally straightforward, you might occasionally encounter issues. Here are some common problems and how to resolve them:
Card Not Recognized or Invalid Information Error
If you receive an error message stating that “some information is missing or invalid” when trying to check a Kohl’s gift card balance, here’s what you should consider:
- Double-Check Your Entry: The most common cause is simply mistyping the gift card number or PIN. Carefully re-enter the digits, paying close attention to each number.
- Card Activation Issues: In rare cases, a newly purchased gift card might not have been properly activated at the time of purchase. Try adding the gift card to your Kohl’s Wallet in the mobile app, as this can sometimes activate the card. If this doesn’t work, contact Kohl’s customer support for assistance.
- Incorrect Brand of Gift Card: Ensure that you are indeed using a Kohl’s gift card. It’s possible to mistakenly pick up a gift card from a different retailer, especially if you have multiple gift cards.
PIN is Scratched Off or Damaged
If the PIN on your Kohl’s gift card is scratched off or damaged, making it unreadable, you might face difficulties in checking or using the card.
- Check Balance Online or via Phone (Without PIN if Possible): While the PIN is usually required, try checking the balance online or via phone first using just the gift card number. Some systems might provide limited balance information even without the PIN for initial checks.
- Contact Customer Support: If you cannot read the PIN, your best option is to contact Kohl’s customer service directly. Explain the situation and provide them with the gift card number and any other relevant details. They may be able to help you retrieve the PIN or issue a replacement card under certain circumstances.
Expired or Unusable Balance
Most Kohl’s gift cards do not have expiration dates. However, there might be rare situations where a card becomes unusable.
- Verify Expiration: Double-check the terms and conditions that came with your gift card, although Kohl’s gift cards typically do not expire.
- Potential Fraud or Card Issues: If your card shows a zero balance or is declined despite you knowing there should be funds, it’s possible the card has been deactivated due to suspected fraud or other issues. Contact Kohl’s customer service immediately to inquire about the status of your card and resolve any potential problems.
Conclusion
Knowing how to check a Kohl’s gift card balance is essential for effective shopping and budgeting. With multiple methods available—online, via the mobile app, by phone, or in-store—Kohl’s ensures that you can easily access your gift card funds. By following this guide, you can confidently manage your Kohl’s gift cards and enjoy your shopping experience to the fullest.
