Lego Gift Cards are a fantastic way to give the gift of creativity and fun. Whether you’ve received one or are considering purchasing one, understanding how to use it is key. This guide will walk you through everything you need to know about LEGO Gift Cards and e-Gift Cards, ensuring a smooth experience from purchase to play.
Understanding Your LEGO Gift Card: Physical and Digital
LEGO offers both physical gift cards and e-gift cards, providing flexibility for both the giver and the receiver. Both types can be used to purchase almost anything LEGO offers, but it’s important to know the specifics of each.
Finding Your PIN: Accessing Your Gift Card Value
The first step to using your LEGO Gift Card is locating your PIN. This process differs slightly between physical and e-gift cards:
For Physical LEGO Gift Cards:
Look at the back of your card. You’ll find both a 19-digit card number and a 4-digit PIN code. The PIN is hidden under a silver scratch-off area for security. Gently scratch this area off to reveal your PIN. The 19-digit number is typically located on the lower left side of the card back, while the 4-digit PIN is on the lower right, beneath the scratch-off.
For LEGO e-Gift Cards:
When you receive a LEGO e-Gift Card, it arrives via email. Within this email, you’ll find both the 19-digit number and the 4-digit PIN. If the email is in HTML format, the 19-digit number is usually at the top right. For text-based emails, look for the number after the introductory message, between dotted lines, next to ‘e-Gift Card Number.’
Redeeming Your LEGO Gift Card: Online, In-Store, and by Phone
LEGO Gift Cards offer multiple redemption options, making it convenient to use your gift whether you prefer shopping online, visiting a store, or placing a phone order.
Online Redemption at LEGO.com
Redeeming your LEGO Gift Card online is straightforward:
- Add Items to Your Bag: Browse LEGO.com and add all the LEGO sets and items you wish to purchase to your shopping bag.
- Proceed to Checkout: Once you’ve finished shopping, click the shopping bag icon at the top right and then select “Checkout Securely.”
- Payment Information: After entering your shipping address and contact details, proceed to the payment section by clicking “Continue to Payment.”
- Apply Gift Card: In the “Pay with Gift Card” area, enter your 19-digit LEGO Gift Card number and 4-digit PIN Code. Crucially, click the “Apply Gift Card” button. This step is essential to ensure your gift card is applied to your order.
- Balance Application: The page will refresh, and the gift card amount will be deducted from your order total.
If your gift card value exceeds your order total, the remaining balance stays on your gift card for future use. You can use the same gift card number and PIN for your next LEGO purchase. If your order total is more than your gift card value, you’ll need to pay the remaining balance using another payment method. Note that partial payment by invoice is not accepted.
Redeeming Over the Phone
For phone orders, simply inform the LEGO Customer Service team that you’d like to use a gift card. Provide them with your LEGO Gift Card number and PIN, or your e-Gift Card number. They will apply the gift card value to your order.
In-Store Redemption at LEGO Stores
To redeem your gift card at a physical LEGO Store, present your LEGO Gift Card to the Brick Specialist at the checkout. They will require the PIN to process the payment. Remember that LEGO Gift Cards cannot be redeemed at LEGOLAND® locations.
Troubleshooting Your LEGO e-Gift Card
Occasionally, recipients of e-gift cards might not receive them. Here are a couple of common reasons and solutions:
- Email Block or Deletion: The recipient may have accidentally deleted the email or their email provider might be blocking emails from LEGO.com. Users of some internet service providers can block emails from outside their domain.
- Solution: First, contact the gift recipient to confirm they are set up to receive emails from LEGO.com and to check their spam or junk folders.
If the e-gift card is indeed blocked or lost, contact LEGO Customer Service for assistance. Have the following information ready when you call:
- Order number
- Billing name and address of the e-Gift Card purchaser
- Recipient’s name
- Email address the e-Gift Card was sent to
- Credit card information used for the purchase
LEGO Customer Service Numbers:
- USA: English: 1-844-903-5346, Spanish: 1-833-692-5346
- Canada: English: 1-825-251-5346, French: 1-877-890-5346
Gift the Joy of LEGO with a LEGO Gift Card
LEGO Gift Cards are a versatile and appreciated gift for LEGO fans of all ages. They provide the freedom to choose exactly what LEGO sets or merchandise they desire, making them an ideal present for birthdays, holidays, or any special occasion. Whether physical or digital, a LEGO Gift Card unlocks a world of creative building possibilities.
