Ordering, using, or even just browsing the gift card options at Cooper’s Hawk Winery & Restaurants means you’re agreeing to play by their rules. These rules, officially known as the Gift Card Terms and Conditions (“Ts & Cs”), are important to understand whether you’re buying a Cooper’s Hawk gift card for yourself or as a thoughtful cooper’s hawk gift card for someone else. Think of this document as your guide to everything Cooper’s Hawk gift card, from purchase to redemption and beyond. It’s worth noting that these terms can change, so it’s always a good idea to check the official Cooper’s Hawk website for the most up-to-date information.
Understanding Your Cooper’s Hawk Gift Card
1. Purchasing Your Gift Card
Want to give the gift of wine and dining? A Cooper’s Hawk gift card is a fantastic choice. You can easily purchase these gift cards, both physical and electronic (eGift Cards), at any Cooper’s Hawk location or online through their dedicated gift card webpage. For those looking to make a larger purchase – say, more than 25 gift cards – Cooper’s Hawk offers a bulk order service. Just reach out to their Member and Guest Services team for personalized assistance with bulk purchases and to discuss any specific terms that might apply.
When buying your Cooper’s Hawk gift card using a credit or debit card, keep in mind that a standard authorization process might occur. This is a common security measure to verify your card details, ensuring everything is in order before the transaction is completed. It checks the card number, its status, available funds, and billing information against what your bank has on file. In some cases, either your bank or Cooper’s Hawk might contact you for additional verification during this process.
The good news is, aside from expedited shipping fees for physical gift cards, you won’t encounter any extra charges when purchasing a Cooper’s Hawk gift card. No activation fees, no service fees – just the value you load onto the card.
Your Cooper’s Hawk gift card also comes with the benefit of no expiration dates or dormancy fees. This means the value on the card remains valid indefinitely. However, Cooper’s Hawk does reserve the right to not honor a gift card under certain circumstances, as detailed in these terms or as legally required or permitted.
It’s important to remember that Cooper’s Hawk gift cards are not meant for resale. They are designed for personal use as gifts or for business gifting purposes, but not for unauthorized promotional or marketing activities. Furthermore, these gift cards are not targeted at individuals under 13 years of age. If you’re between 13 and 18, you can use a gift card, but it should be under the supervision of a parent or legal guardian, who by allowing the use, agrees to these Terms and Conditions.
2. Redeeming Your Gift Card
The best part about giving or receiving a Cooper’s Hawk gift card is using it! You can redeem your gift card for any goods and services at participating Cooper’s Hawk restaurants across the United States. Whether it’s a delicious dinner, a wine tasting experience, or merchandise from their retail market, your gift card has you covered.
However, it’s crucial to note that Cooper’s Hawk gift cards do not have cash value and cannot be exchanged for cash, except where legally required. To redeem a physical gift card, it must be swiped, scanned, or manually entered at the point of purchase. For eGift Cards, scanning is the required method for redemption. So, get ready to enjoy the Cooper’s Hawk experience!
3. Checking Your Gift Card Balance
Before heading to Cooper’s Hawk, or if you’re just curious about the remaining value on your Cooper’s Hawk gift card, checking your balance is easy. Simply visit the gift card section of the Cooper’s Hawk website. Alternatively, you can give their Member and Guest Services team a call, and they’ll be happy to assist you with your balance inquiry. Knowing your balance ensures a smooth and enjoyable redemption experience.
4. Reloading Physical Gift Cards
Running low on your Cooper’s Hawk gift card balance but want to keep enjoying the perks? If you have a physical gift card, you’re in luck! These cards are reloadable, allowing you to add more value to your existing card, up to a specified balance limit. Unfortunately, eGift Cards cannot be reloaded at this time.
Reloading your physical Cooper’s Hawk gift card is convenient and can be done at any Cooper’s Hawk location. You can reload using cash, credit cards, or debit cards. Just like with the initial purchase, credit and debit card reload transactions may also undergo the standard authorization process.
Remember, once you reload your Cooper’s Hawk gift card, those reloaded amounts are non-refundable and not redeemable for cash, unless legally mandated. So, reload with an amount you know you’ll enjoy using at Cooper’s Hawk.
5. Returns and Cancellations
It’s important to be certain about your Cooper’s Hawk gift card purchase, as gift cards cannot be returned or canceled once they have been ordered. This policy is standard for gift cards and highlights the importance of double-checking your order before finalizing the purchase.
6. Handling Lost or Stolen Gift Cards
Treat your Cooper’s Hawk gift card like cash. Safeguarding your gift card is your responsibility, as you are liable for all transactions made with it, whether you authorized them or not.
The ownership and risk of loss for eGift Cards transfer to you the moment Cooper’s Hawk sends the confirmation of issuance, either to you or your designated recipient. For physical gift cards, the risk of loss transfers upon delivery to you or the recipient, or when handed over to a shipping carrier.
If you suspect your Cooper’s Hawk gift card has been copied or stolen, it’s crucial to contact Member and Guest Services immediately. While stolen gift cards will not be replaced, lost gift cards may be replaced, but only with proof of purchase. This is why keeping your activation and reload receipts is highly recommended.
7. Limitations on Gift Card Use
While Cooper’s Hawk gift cards offer great flexibility, there are a few limitations to keep in mind. You cannot use a gift card to purchase other gift cards. The maximum value that can be stored on a Cooper’s Hawk gift card at any time is capped at $250.
Cooper’s Hawk also reserves the right to refuse redemption of invalid or unidentifiable gift cards or gift card numbers. Furthermore, they are not responsible if you’re unable to use your gift card due to system interruptions or other issues outside of their control.
Cooper’s Hawk gift cards are intended for personal or business gifts and should not be used in marketing, advertising, or promotional activities without authorization. Reselling or transferring gift cards for value is prohibited, and gift cards become void if resold or transferred for value, or redeemed for cash (where not legally required). Unused gift card balances are also non-transferable.
Cooper’s Hawk can refuse to honor a gift card in cases of disputed charges, dishonored payments, or if they suspect unauthorized or unlawful use. If a gift card or its balance is found to be derived from fraud or unauthorized means, Cooper’s Hawk may cancel the affected gift cards and retain the balances without prior notice.
8. Privacy Policy
Your privacy matters. Any information you provide when purchasing or using Cooper’s Hawk gift cards is subject to their Privacy Policy, which you can review on their website.
9. Delivery Information Accuracy
When purchasing a Cooper’s Hawk eGift card or providing delivery details for a physical card, ensure you enter accurate information. Cooper’s Hawk is not responsible for gift cards that are undeliverable or not received due to incorrect physical or email addresses provided by the purchaser. They also are not liable for delivery failures caused by factors beyond their control, such as spam filters, full email inboxes, invalid email addresses, or internet/telecommunications issues.
10. Limitation of Liability
Cooper’s Hawk and its affiliates provide Cooper’s Hawk gift cards without warranties, either express or implied, including any warranties of merchantability or fitness for a particular purpose. By using a Cooper’s Hawk gift card, you agree that Cooper’s Hawk will not be liable for any damages arising from or connected to the use or redemption of a gift card.
To the extent permitted by law, Cooper’s Hawk is not responsible for damages or losses resulting directly or indirectly from: (a) unauthorized access, alteration, theft, or destruction of a gift card; (b) circumstances beyond Cooper’s Hawk’s control; (c) suspension or prohibition of gift card use due to reported loss or theft, or suspected improper or fraudulent use; or (d) inability to use a gift card because of system malfunctions. If a gift card code is non-functional, your sole remedy and Cooper’s Hawk’s only liability is replacement of the faulty gift card. Note that some state laws may not allow these limitations on implied warranties or certain damages, so these limitations may not fully apply to you, and you may have additional legal rights.
11. Disputes, Governing Law, and Arbitration
These Cooper’s Hawk gift card Ts & Cs are governed by the laws of the United States and the State of Illinois. Any legal disputes will be under the jurisdiction of courts in DuPage County, Illinois.
12. Arbitration Agreement – Important!
This section is critical and affects your legal rights. It includes an arbitration provision, meaning you and Cooper’s Hawk agree to resolve disputes through individual arbitration rather than court lawsuits, including class actions.
By agreeing to these terms, you and Cooper’s Hawk waive the right to a jury trial and to participate in class actions related to the Cooper’s Hawk gift card program. Any arbitration will be conducted individually, without class or collective action rights.
Before initiating arbitration, a party must send a written notice of the Dispute to the other party and attempt to resolve it in good faith for 30 days. Cooper’s Hawk’s contact address for notices is provided in the original terms.
This arbitration agreement doesn’t prevent either party from pursuing enforcement actions related to intellectual property theft, piracy, or unauthorized use in court or the U.S. Patent and Trademark Office. Small claims court actions are also permitted for eligible disputes.
Arbitration proceedings will be under the Federal Arbitration Act and administered by the American Arbitration Association (AAA) according to their Consumer Arbitration Rules. The arbitration will take place at an agreed location in Illinois, or as determined by AAA. Arbitrators will apply Illinois law, can grant court-like remedies, and can award costs and fees. They have exclusive authority to resolve disputes about the interpretation or enforceability of this arbitration agreement. Arbitration proceedings are confidential.
Cooper’s Hawk will cover arbitration filing fees exceeding lawsuit costs. If the arbitration is not frivolous, Cooper’s Hawk will pay AAA fees. You are responsible for your attorney’s fees unless rules or law state otherwise. Arbitrators will issue reasoned written decisions.
Changes to Terms
Cooper’s Hawk reserves the right to update these Ts & Cs at any time, and changes may be communicated through various means, including posting the updated terms on their gift card webpage. Always refer to the latest version online.
Cooper’s Hawk Gift Card Customer Service
For any questions or assistance regarding your Cooper’s Hawk gift card, contact Member and Guest Services. Have your order number or email address ready for efficient support. They are there to help with any aspect of your gift card purchase, ownership, or usage.
