Biggby Coffee, known for its wide range of specialty coffee, tea, and other beverages, offers a convenient way to pay and enjoy rewards through its Biggby Gift Cards and Loyalty Program. Understanding how these gift cards work, their benefits, and the terms and conditions associated with them can enhance your Biggby experience. This guide provides a comprehensive overview of Biggby gift cards, covering everything from purchasing and using them to managing your card and understanding the fine print.
Understanding Your Biggby Card
A Biggby Gift Card is more than just a payment method; it’s your entry into the Biggby Loyalty Program. Whether you have a physical card or a digital version through the Biggby app, it allows you to purchase your favorite Biggby products and services at participating locations and online. These cards are designed for ease of use and come with several customer-friendly features.
Biggby Cards come with no expiration dates or management fees, making them a lasting and cost-effective option for regular Biggby customers or as a thoughtful gift for coffee lovers. You can’t redeem them for cash except where required by law, reinforcing their purpose as store credit for Biggby products.
To stay informed about your card balance, Biggby offers multiple convenient options:
- Online: Register or log in to your account at the official Biggby website and add your card to view your balance.
- In-Store: Simply ask a barista at any participating Biggby Coffee location to check your balance.
- Phone: Call Biggby’s customer service line at 866-444-3909 for balance inquiries.
Biggby ensures that these cards are appropriate for a wide audience but specifies that they are not intended for use by children under 13. Teenagers between 13 and 18 can use the cards, but Biggby recommends they do so under the supervision of a parent or guardian who agrees to the Loyalty Program terms.
Registering and Securing Your Biggby Card
Registering your Biggby Gift Card is highly recommended to unlock the full potential of the Biggby Loyalty Program and protect your balance. You can easily register your card by visiting the Biggby Card registration page.
Registration ensures that you are eligible for all program benefits, most importantly, the ability to replace your card balance if it’s lost or stolen. When registering, you’ll need to provide accurate personal information and keep it updated. Providing false information or failing to update it may lead to your card being disabled. If you believe your card was disabled by mistake, Biggby’s customer service is ready to assist at 866-444-3909 or via email at [email protected].
Treat your Biggby Card with the same caution you would a credit or debit card. Protect your card details and avoid sharing your information to prevent unauthorized use. You are responsible for all transactions made with your card, including any unauthorized uses if your card is compromised.
In the unfortunate event that your registered Biggby Card is lost, stolen, or damaged, immediate action is crucial. Contact Biggby customer service at 866-444-3909 or [email protected]. Once you report the loss, Biggby will freeze your current balance and transfer it to a new replacement card, safeguarding your funds from the moment you notify them.
Maximizing Benefits with the Biggby Loyalty Program
Your Biggby Card is intrinsically linked to the Biggby Loyalty Program, designed to reward loyal customers. Every purchase you make with your registered card counts towards beverage rewards and other exclusive offers. Detailed information about the Loyalty Program, including how to earn and redeem rewards, is available on the Biggby website or by calling customer service at 866-444-3909.
By participating in the Loyalty Program, you can earn points for every dollar spent, which can then be redeemed for free drinks, discounts, and special promotions. This program enhances the value of your Biggby Gift Card, turning everyday coffee purchases into rewarding experiences.
Managing Your Biggby Card Account
Think of your Biggby Card as a prepaid account for Biggby Coffee. When you load money onto your card, you’re essentially prepaying for future purchases at Biggby locations. The funds on your Biggby Card are not insured by the FDIC or any other entity, and they do not accrue interest. Biggby also does not provide monthly statements for card activity, so it’s important to keep track of your balance through the methods mentioned earlier.
Adding Value to Your Card
Refilling your Biggby Card is simple and convenient. You can add value:
- In-Store: At any participating Biggby Coffee location, you can reload your card at the counter.
- Online: Visit my.biggby.com to add funds to your card online.
Typically, the minimum amount to reload is $5, but this amount and other terms can change. Biggby reserves the right to modify reload amounts at any time without prior notice. All values loaded onto Biggby Cards are in U.S. dollars.
Promotional Offers and Programs
Biggby frequently offers promotional programs and special deals associated with the Loyalty Program. These promotions can provide extra value, bonus points, or discounts. Keep an eye on Biggby’s website and sign up for their email list to stay informed about current and upcoming promotions. Remember that these promotions are subject to their own terms and conditions, as well as the general Biggby Card terms. Biggby reserves the right to modify or terminate promotions at any time.
Addressing Billing Queries and Errors
If you believe there’s been an error in your Biggby Card transaction history or balance, Biggby has a process for corrections. Contact customer service at 866-444-3909 to report any discrepancies. Provide as much detail as possible about the transaction in question to help them investigate.
Biggby will review your claim and inform you of their findings. If an error is verified, they will promptly correct your card balance. Claims should be made within 60 days of the transaction date in question to be eligible for review and correction.
Understanding Fraud and Card Security
Biggby cautions customers about potential fraud associated with Biggby Gift Cards sold by unauthorized third parties. Biggby is not responsible for fraud or unlawful activities linked to cards purchased from unofficial sources. If Biggby discovers that a card or its balance is derived from fraudulent activity, they may cancel the affected cards and retain the balances to offset losses from fraudulent transactions. This measure is in place to protect both Biggby and its customers from the repercussions of fraud.
Terms and Conditions: Key Legal Points
The use of Biggby Gift Cards and participation in the Loyalty Program are governed by a legal agreement between you and Global Orange Development, LLC, also known as Biggby Coffee. By purchasing, loading, or using a Biggby Card, you agree to the terms and conditions outlined in their Loyalty Program Agreement. This agreement includes important clauses regarding dispute resolution, liability limitations, and program changes. It’s advisable to review the full terms, available on the Biggby website, to fully understand your rights and responsibilities.
Changes and Cancellation
Biggby reserves the right to amend the Loyalty Program Agreement at any time. Updates to the agreement are posted on their website, so regular review is recommended to stay informed of any changes.
Biggby also reserves the right to suspend or terminate the agreement and your participation in the Loyalty Program at any time, without notice, particularly in cases of fraudulent or unauthorized card use. In cases of termination without cause, Biggby may issue store credit for the remaining balance on your card, after deducting any amounts owed to them.
Dispute Resolution via Arbitration
The Biggby Loyalty Program Agreement includes an arbitration provision. This means that most disputes related to your Biggby Card or the Loyalty Program will be resolved through arbitration rather than court trials. Arbitration is a more informal and less time-consuming process compared to court litigation.
Key points about the arbitration agreement:
- Binding Arbitration: Most disputes will be settled through binding arbitration.
- Waiver of Jury Trial: You waive your right to a jury trial and class actions.
- Opt-Out Option: You have a limited time to opt out of the arbitration agreement by sending a written notice to Biggby’s specified address.
- Arbitration Procedures: Arbitration will be conducted according to the rules of JAMS (Judicial Arbitration and Mediation Services).
- Cost Allocation: Biggby covers arbitration fees, excluding a small initial filing fee, and may cover attorney’s fees for smaller claims if you prevail.
- Individual Basis: Disputes must be pursued individually, not as part of a class action.
Governing Law and Liability Limits
The Biggby Loyalty Program Agreement is governed by the laws of Michigan. This means that the laws of Michigan will be used to interpret and resolve any legal issues related to the agreement.
Biggby also disclaims certain warranties and limits its liability in the agreement. While Biggby aims to provide a reliable service, they are not liable for issues outside their control, such as unauthorized card access or indirect damages. Their liability is limited to the balance on your Biggby Card and direct damages, to the extent permitted by law.
Complete Agreement
The Loyalty Program Agreement, along with Biggby’s Privacy Policy and Terms of Use (available on their website), constitutes the entire agreement between you and Biggby regarding your Biggby Card and Loyalty Program participation. It supersedes any prior agreements or understandings.
Need Help or Have Questions?
For any inquiries or questions regarding your Biggby Gift Card or the Loyalty Program, Biggby provides several resources:
- Website: Visit the Biggby feedback page to submit inquiries online.
- Phone: Call customer service at 866-444-3909 for direct assistance.
By understanding these terms and features, you can fully enjoy the convenience and rewards of your Biggby Gift Card and Loyalty Program, making every Biggby Coffee experience even better.
